Refund policy
DISTREET Refund Policy
At DISTREET, we value the satisfaction of our community and strive to provide the best shopping experience in our virtual clothing store. To ensure transparency and fairness in our reimbursement procedures, we have established the following policy:
1. **Refund Conditions:**
- We accept refund requests within 30 days after the date of receipt of the product.
- The product must be in its original condition, unused, with all the original labels and accessories attached.
- Customized products are not eligible for reimbursement, unless they have manufacturing defects or errors on the part of DISTREET.
2. **Refund Request Process:**
- To request a refund, send an email to info@distreetlegacy.com with the subject "Refund Request" and include the following information:
- Order number.
- Details of the product you want to return.
- Reason for the return.
3. **Evaluation of the Refund Request:**
- We will review your refund request and provide you with a response within 5 business days.
- We reserve the right to reject a refund request if you do not meet the conditions set forth in this policy.
4. **Refund Process:**
- If your application is approved, we will process the refund within 10 business days.
- The refund will be made using the same payment method that you used to make the original purchase, unless otherwise agreed.
5. **Shipping Costs:**
- The original shipping costs are non-refundable, unless the reason for the return is an error on the part of DISTREET.
6. **Defective or Wrong Products:**
- If you receive a defective or incorrect product, contact us immediately at info@distreetlegacy.com and we will provide you with instructions on how to proceed.
7. **Changes in the Refund Policy:**
- We reserve the right to make changes to this policy at any time. Any changes will be communicated through our website.
Remember that we are here to help you in case of any problems or doubts you may have with your purchase at DISTREET. We always strive to provide excellent customer service and a satisfactory shopping experience.
Sincerely,
DISTREET LEGACY
DISTREET Customer Service Team
Contact email: info@distreetlegacy.com